making money online with ebay



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Help with eBay – how to get help with an eBay problem

Posted by ebayprofitmaster on September 26, 2010

From time to time you might need help with eBay. You might find that you have a technical problem that you cannot resolve alone.

It is at this stage that you would appreciate a customer support number to phone to get help. Although hidden away very well, and requiring rather a lot of jumping through hoops, eBay do provide a customer support line.

They simply require that you click through several links, at each time presenting you with possible answers, in the hope that they can possibly avoid you having to contact them.

This might make them sound like they cannot be bothered to deal with you, but the problem is more likely to be that they simply do not have the resources to deal with the number of customers that they have on a daily basis.

If you really require the eBay phone number you can start by going to the following page:

Then clicking on “see more topics” at the bottom of the short list of possible questions.

From there you would be best clicking on “technical problems” on the left and then “problems with the eBay site” on the right.

Then simply click on “I want to report a technical problem on the site” at the bottom of the screen.

You will at this stage notice that the blue “call us” button has been displayed at the right of the screen, that you can now click on to get help with eBay technical problems.

This is only really used for technical problems, with the rest of the help page being satisfactory for most other issues that arise.

For help with eBay on other non technical issues you can visit this page:

It is at this page that you can get virtual help from “Louise”, which is just another of those web services created to present the help that is already available in a new way.

The keywords you type in will be checked against a database of the most likely questions, and their answers presented to you in a friendlier manner than a basic webpage.

If you have received any strange email supposedly from eBay requesting personal details, then you should not follow any instructions within it.

Remember, just as with any other decent business online, they will never email you requesting any details, and any email received that seems suspicious should be considered spam.

Only ever sign into eBay from their website (as found by searching Google for “eBay”) and not by clicking on any link in an email.

Doing so is the only way to prevent the spammers from getting their hands on your login details. The eBay Account Guard is another that you can get help with eBay. It is part of the eBay toolbar.

It warns you when you are on fake websites, and also lets you keep track of your account and the listings you are bidding on.

More on the eBay toolbar can be found by visiting:

Now you might be wondering how eBay makes their Money. There are several ways that eBay makes money from their website, as eBay have created a host of different fees that sellers have to pay in order to give their listings greater exposure on the website.

The full range of different fees that sellers have to pay to eBay can be studied by checking out this page:

In addition eBay also profits from advertisers on their website, but the vast majority of income comes from the thousands of listings ending every second.

Buyers do not pay anything to eBay – they only pay the sales price plus postage (if any!)

Despite the variety of fees that eBay introduce, and all of the many rules and regulations that they have regarding which items can be listed, it is always worth using eBay for listings, as this gives you access to a huge potential audience for your goods.

One of the most frequently asked questions is how Safe is eBay? Next time I would like to write a short post all about that (the short answer being it is safe!)





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EBay winning bids and what you should do next

Posted by ebayprofitmaster on September 19, 2010

So you have placed an EBay winning bid, and know you are soon to receive the item you want. But what should you do after winning that eBay listing?

When you first get used to eBay it seems like there might be quite a lot to do after you find out you have won the eBay listing you were bidding on.

In fact it’s quite simple; you just need to send the seller your payment as soon as you can after the auction end.

The main reason for sending the payment quickly, of course is to get even better feedback from the seller after the listing ends, but then if you were the seller of an item, wouldn’t you want to receive your money quickly?

Another good reason for trying to pay your seller quickly is simply because they will only be sending you your item once they have received your payment, so the quicker the better!

But how do you go about paying for your EBay winning bids? That will depend upon the methods you have at your disposal.

The obvious choice for anyone on eBay is PayPal. PayPal is one of the most popular options for paying on eBay, and in fact eBay now own PayPal.

Also, since every seller must now accept PayPal as a method of payment for an EBay winning bid, it makes sense to set yourself up with an account provided your country can use PayPal (which is now most countries in the world, thankfully)

Your payment is sent instantly via the internet, and all you have to do is login to your PayPal account by your web browser to confirm that you want to send the payment.

The money is taken either from your debit or credit card to the seller’s PayPal account, with a debit card being the primary method, and the credit card being a backup payment method.

When you pay via PayPal, you are covered by PayPal’s own insurances and guarantees in addition to those provided by your own bank.

You can still pay for your EBay winning bids via Cheques and Money Orders (but this is not recommended and will likely be phased out soon).

This is an extremely old fashioned way to pay, and will not only lead to an increased delivery time for your item, but it is also considered to be insecure.

Although it’s true that a cheque can only be cashed by someone with the right account name, eBay want to see these outdated methods of payment removed all together, so you might as well move to PayPal as soon as possible.

The delay alone (waiting for the seller to receive the cheque through the post, take it to the bank, and then bank clearing time) is enough of a reason not to want to pay via this method.

Pay for your EBay winning bids via money transfers and direct bank deposits (an option, but one to use only when you really trust the seller).

I hesitate to recommend this as an option because it is fraught with danger – but can have benefits in terms of fees.

There are still some sellers around that may ask if you will pay them using a wire service like Western Union, or ask if you will give them a direct bank deposit simply by giving you a bank account number and asking you to pay money into it.

(Up until recently I still offered this as a payment method myself – the reason being that it is cheaper to receive money in this method, rather than pay PayPal fees, yet payment can still be received quickly. Trouble is you are perceived to be a dodgy seller, and so it’s best not to offer this option!)

It is difficult (though not impossible) to trace any of these transactions in the event of any trouble, so this method is really one to avoid as you are the one taking all the risk just to help a seller save on their fees.

Yes, sellers will often cut you a cheaper deal for doing so, but is it really worth it?

Another method that might save you some money is to pay in cash, but this is an even worse method than the one above, as there is absolutely no way to trace cash movements.

There is also the risk of receiving a nasty knock on the back of your head, your money taken and still not receive an item for your trouble!

This was a method I sadly had to accept (not happily) when selling gig tickets on eBay years ago – every sale (especially those at night as it was going dark) was one which caused me to feel a good deal of concern, to put it mildly!

Hopefully we have now answered your questions regarding how to pay for your EBay winning bids.

In answering these types of question, we usually create a few more questions, so next time I might cover some of the more frequently eBay questions.

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How to cancel eBay bid – When you want to withdraw your bid on eBay

Posted by ebayprofitmaster on September 13, 2010

How to cancel eBay bid is the question asked by many when they are looking to withdraw their bids on eBay, and the reason that they are struggling to find the answer is because eBay wish to hide the information.

The reason for this is simply because they would much prefer that every transaction ends in the successful sale of the listed item, and they do not really want to encourage people to retract their bids.

However, if you really do wish to know how to cancel your eBay bid, then it can be done provided you meet certain conditions that they set out.

For example you will be allowed to cancel your bid if you have simply entered the wrong amount into the bid box. If you had only planned to bid $120 put typed in $1200 then you would be able to withdraw your stated bid.

You could even bid again the correct amount if you so wished.

Another good reason why you would be allowed to cancel your eBay bid would be if the item’s description had changed since you placed your bid.

It can happen where a seller updates their information, and you realise that the item is now no longer suitable for your requirements, which is something that eBay realises. In this situation eBay will allow you to withdraw your bid.

Even not being able to contact the seller after the end of the listing would be a good enough reason to cancel your eBay bid. After all it’s not your fault that they will not reply to your attempts to find out how to pay for the item.

Someone else placed the bid using your account: This situation can occur either if your account has been hacked or if a family member places the bid using your account. Again in this situation, eBay allow you to cancel eBay bid by withdrawing it.

How to retract your bid.
EBay have created an eBay bid retraction form, which you can find simply by searching the eBay help area for “bid retraction” (without the quotes). You will need to fill in this form in order to withdraw and cancel your eBay bid.

You should of course only retract your bids when you have good reason to do so, as eBay keep a publicly visible record of every time you cancel a bid. Your feedback profile will list all the bids you have withdrawn, which might make future transactions less easy.

It’s not just the possible difficulties of not looking like a troublesome eBay member that you have to deal with. There is also the possibility that if you use the eBay bid retraction feature too often, eBay might just ban you!

Frankly, to get your eBay account banned, you would have to really abuse the eBay bid retraction feature by choosing to cancel eBay bids quite often, but its certainly something to be aware of before filling in that form.

Of course, if you contact the seller and both of you agree to a mutual withdrawal of the sale, then that should be fine, as the seller would not wish to risk getting negative feedback from a buyer that is not happy with the item they receive.

They will also get a refund of their listing fees, so it is not going to cost them anything of than time to relist the item.

The process is called an “unpaid item dispute” but as both of you is agreeing to cancel the transaction; the name is really more alarming than needs be.

Provided you explain your situation to the seller, and be polite to them, you should find that all ends well, with no penalties incurred on your part.

Next time we should go back to basics by looking at what you can do after winning an auction.

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