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KNOW YOUR RIGHTS! – Your eBay rights as a buyer AND YOUR eBay rights as a SELLER

Posted by ebayprofitmaster on July 5, 2010

When purchasing something on eBay, you have to pay the seller before they send you your item. At that moment you become vulnerable to many different problems. They may not send you the item, or when you get it the item may not work. Fortunately you have eBay rights.

You have the Right to Receive Your Item.
It could be that the seller never sent you the item, or it could have been lost in the post. Regardless of what actually happened, you still paid for it. If it does not arrive, you have the right to receive a replacement or a refund, regardless of if it’s the sellers fault or not.

You have the same rights when buying products on eBay as you do when buying from a real world shop (these rights are to all intents the same wherever you are in the world).

You also have the Right for Your Item to be the way it was described in the Auction.
There are times when deceptive sellers do not write something in a description that, if you had known about it, would have given you reason not to buy an item. Sometimes they are just plain misleading in their descriptions. If the item is not how it was described in the listing, then you have the right to a replacement or a refund.

What to do when our eBay rights as a buyer are infringed.
Firstly, contact the seller and inform them of the problem. Most sellers will be helpful as they will not want to have their reputation sullied from negative feedback that you might leave if unhappy with them. If that does not work, then you should simply report them to eBay.

EBay does not actually employ huge numbers of people to handle complaints, but they do have an automatic systems in place that can deal with the types of problems that buyers and sellers with transactions.

Don’t Panic!
Try not to get too annoyed and lose patience with the seller. It may not be their fault that your item did not arrive, or arrived damaged. A lot can happen to a parcel through the post (I worked on the end of an automated line where parcels often got sent to the wrong places!)

With good communication you should be able to sort out the most extreme of problems. Just take a little more time over the problem if you both speak different languages (remember that buying internationally may also involve customs delays that go on for weeks!).

The rights for sellers have partly been explained above, but in addition you have the right to be paid for an item that you can prove was received by the seller, and you have the right to request that negative feedback be removed from your profile (Although its only the negative feedback score that is removed from your profile, the actual comment is still visible for all to see, and there is a cost involved in getting paid when you have to go through the PayPal system for disputed transactions)

Next time I would like to give you some advice for avoiding getting scammed on eBay.

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